Emails Rejected by Microsoft

We are pleased to inform that the issue has been resolved for domains which are using our nameservers. The required email authentication records are now propagating correctly.

However, customers using external nameservers will need to coordinate with their respective DNS providers to ensure the required SPF, DKIM, and DMARC records are correctly configured and propagated.

If your domain uses external nameservers, please reach out to your DNS provider to make the necessary updates.

We appreciate your patience and understanding. Thank you for your continued support.

We have identified an issue where some customers may receive bounce-back messages when sending emails to Outlook, Hotmail, or Live.com email addresses. This is due to missing or incomplete email authentication records (SPF, DKIM, and/or DMARC).

Microsoft has recently strengthened its email security requirements and may reject messages from domains that do not have valid email authentication records configured, even if email delivery was working previously.

To resolve this issue, please ensure your domain has valid SPF, DKIM, and DMARC records configured. You can manage your DNS records by following this guide: https://www.vodien.com/help/article/vd-managing-dns-records-in-account-manager If SPF and DKIM are already valid, you can add the following DMARC record to your DNS zone:

Host: _dmarc.yourdomain.com (Replace yourdomain.com with your actual domain name) Value:v=DMARC1; p=quarantine; sp=none; rf=afrf; pct=100; ri=86400;

We understand the importance of reliable email delivery and appreciate your patience. Please continue to monitor this page for further updates.