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Phone Line Issue

Opened on November 3rd, 2026 11:49 am SGT, last updated November 3rd, 2026 1:33 pm SGT

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Latest Update

Posted November 3rd, 2026 1:33 pm SGT

Monitoring

Our phone line issue has now been resolved, and our hotline is fully operational.

We sincerely apologize for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.

If you require assistance, you may now contact us through our hotline or continue to reach out via Live Chat Support, and our team will be happy to assist you.

Posted November 3rd, 2026 1:32 pm SGT

Identified

We are currently experiencing technical difficulties affecting our phone lines for customers in Australia only. Our technical team is actively working to resolve the issue as quickly as possible.

Please be advised that our phone lines for customers in Asia remain fully operational, and calls can still be made as usual.

We sincerely apologize for the inconvenience this may cause to our affected Australian customers. In the meantime, if you require assistance, please reach out to us through our Live Chat Support, and our team will be happy to assist you.

Thank you for your patience and understanding.

Posted November 3rd, 2026 11:49 am SGT

Affected Services

  • Voice/Chat Operations