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Outgoing Mail Delivery Issue

Opened on October 13th, 2026 1:42 pm SGT, last updated October 13th, 2026 2:10 pm SGT

Monitoring

We have implemented a fix to address the outbound email delivery queue and retry issues affecting some shared Linux hosting servers.

Our Engineering team is actively monitoring the affected servers, and queued emails are now processing successfully. We will continue to closely observe server performance to ensure email delivery remains stable and reliable.

We appreciate your patience and understanding as we work to fully resolve this issue. Further updates will be provided if necessary.

Posted October 13th, 2026 2:10 pm SGT

Investigating

We are currently experiencing a technical issue impacting our Shared Hosting services. As a result, you may encounter disruptions with sending out emails.

Our Engineering Team is actively investigating the issue and working diligently to resolve it as a top priority. We understand how critical your emails are to your operations, and we are committed to restoring full functionality as quickly as possible.

Please stay tuned to this thread for real-time updates.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Posted October 13th, 2026 1:42 pm SGT

Affected Services

  • Voice/Chat Operations
  • Linux Shared Hosting
  • Business Hosting