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Network Port Blocking Affecting VPS and Dedicated Servers

Opened on June 2nd, 2026 10:49 am SGT, last updated June 2nd, 2026 9:32 pm SGT

Resolved

We are pleased to inform you that the network port blocking issue affecting VPS and Dedicated Servers has been resolved, and all impacted services are operating normally.

As a precautionary measure, we will continue to closely monitor the environment to ensure ongoing stability and performance. If you experience any further issues, please contact our Support Team for assistance.

Thank you for your patience and understanding.

Posted June 2nd, 2026 9:32 pm SGT

Monitoring

All impacted services have been fully restored and are operating normally.

Our investigation determined that the issue was caused by an IP blocking condition that affected connectivity to impacted VPS and Dedicated Server services. The block has been removed, connectivity has been restored, and our team has verified that all affected systems are operational.

We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

Posted June 2nd, 2026 1:09 pm SGT

Investigating

We are currently investigating an issue affecting some VPS and Dedicated Servers where network port blocks are impacting hosting-related services, including website accessibility, email services, and server connectivity.

The issue has been reported to our Senior Administrators and Network Engineering team. They are actively investigating and working to restore normal service as quickly as possible.

We understand the impact this may have on your services and appreciate your patience while our teams work toward a resolution. Further updates will be provided as they become available.

Posted June 2nd, 2026 10:49 am SGT

Affected Services

  • VPS
  • Enterprise Dedicated Servers