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DNS management issue from the account manager for registered Domains.

Opened on April 13th, 2026 3:56 pm SGT, last updated April 13th, 2026 6:47 pm SGT

Resolved

The network connectivity issue within the Account Manager (AM) affecting DNS management for domains using Vodien’s default nameservers has now been resolved.

DNS records are now visible and fully manageable in AM, and all services continue to operate normally.

Posted April 13th, 2026 6:47 pm SGT

Identified

We would like to inform you that we have identified a network connectivity issue within the Account Manager (AM) affecting DNS management for domains using Vodien’s default nameservers.

As a result, DNS records may appear missing in AM; however, DNS resolution remains unaffected and all websites and services are accessible.

Our team is actively working on resolving this issue with priority. Further updates will be shared as they become available.

Thank you for your patience and understanding.

Posted April 13th, 2026 5:23 pm SGT

Investigating

We would like to inform you that we have identified a network connectivity issue within the Account Manager (AM), which is affecting DNS management for domains using Vodien’s default nameservers. As a result, DNS records may appear missing in AM, and customers may be unable to manage their DNS settings through the portal.

Please note that this issue is limited to the display and management interface only. DNS resolution is functioning as expected, and websites and services remain accessible globally.

Our team is currently working with priority to resolve this issue and restore full DNS visibility and management functionality in AM. We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while we work toward resolution.

Further updates will be provided as more information becomes available.

Thank you for your continued support.

Posted April 13th, 2026 3:56 pm SGT

Affected Services

  • Account Manager