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Network Connectivity Issue Affecting VPS Servers

Opened on April 1st, 2026 6:41 am SGT, last updated April 1st, 2026 1:56 pm SGT

Monitoring

We would like to inform you that the network latency issue has been resolved and is being continuously monitored. Our Senior Administrators and Network Engineers investigated and identified unusual network traffic that was causing packet loss and delays.

Through detailed traffic analysis, the team determined that network loops were occurring due to bridge and MAC address settings on certain nodes that required adjustment. Changes were made to optimize learning and flooding behavior, and configurations were updated accordingly.

These changes have stabilized the network, and services have returned to normal. We will continue to monitor closely to ensure ongoing stability.

Posted April 1st, 2026 1:56 pm SGT

Identified

We would like to inform you that the network latency issue is still ongoing. We are currently observing increased network load, and our investigation has identified that the cause is a DYN attack.

We understand the impact this may have on your services and sincerely apologize for the disruption caused. Please be assured that this incident is being handled with top priority, and our Senior Administrators together with our Network Engineers are actively working to mitigate and resolve the issue.

We will continue to monitor the situation closely and provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

Posted April 1st, 2026 11:46 am SGT

Investigating

We are currently investigating a network connectivity issue affecting some VPS servers. This may result in intermittent access, latency, or temporary hosting interruptions for affected services.

Our Senior Administrators and network team are actively checking the affected infrastructure to identify the root cause and restore normal connectivity as soon as possible.

We understand the importance of service availability and are working to resolve the issue with the highest priority. Further updates will be provided as soon as more information becomes available.

Thank you for your patience and understanding.

Posted April 1st, 2026 6:41 am SGT

Affected Services

  • VPS