Account Manager password reset and other emails not received

We have received reports that the Account Manager password reset and other emails were not being received. The issue was primarily observed with email addresses under Outlook, Hotmail, and Live.

Our technical team investigated and identified that the root cause was mass rate limiting imposed by the Outlook mailing service. To address this, the team increased the sending IP rotation frequency and submitted a delisting request to Microsoft and they provided an ETA of 48 hours.

We are currently monitoring the situation while awaiting the processing and resolution of the delisting request.