High Load issue affecting our VPS and Dedicated Server

On 29 January at 09:38 SGT, we received reports of service degradation on a VPS compute node, which impacted some virtual machines.

Our teams investigated and identified that the node was experiencing high resource load, leading to temporary performance impact. The load later returned to normal levels, and services stabilized without requiring manual intervention.

At this time, the system is operating normally. The team will continue to monitor the node closely while further investigation is ongoing.

Further updates will be shared if there are any changes.

We are currently experiencing High Load issue affecting our VPS and Dedicated Server. The issue has been identified on multiple VPS and Dedicated Server.

Our engineering team is actively working to resolve the matter as swiftly as possible. We sincerely appreciate your patience and understanding during this time.

We will provide further updates as new information becomes available.

Thank you for your continued support.