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Network Latency issue on VPS and Dedicated Server

Opened on January 6th, 2026 1:24 pm SGT, last updated January 7th, 2026 5:26 am SGT

Resolved

The network slowness affecting some VPS servers has been resolved.

The issue was caused by a surge in network traffic that exceeded the system’s capacity. Our technical team increased the available capacity, which restored normal performance for affected services, including websites and email.

All services are currently operating normally. We will continue to monitor the environment to ensure ongoing stability.

Thank you for your patience.

Posted January 7th, 2026 5:26 am SGT

Monitoring

Our engineering team had fixed the issue, and the network latency has been performing well.

We will continue to actively monitor the server to prevent any further downtime.

Posted January 6th, 2026 3:26 pm SGT

Investigating

We are currently experiencing Network Latency issue affecting our VPS and Dedicated Server. The issue has been identified on multiple VPS and Dedicated Server.

Our engineering team is actively working to resolve the matter as swiftly as possible. We sincerely appreciate your patience and understanding during this time.

We will provide further updates as new information becomes available.

Thank you for your continued support.

Posted January 6th, 2026 1:24 pm SGT

Affected Services

  • VPS
  • Enterprise Dedicated Servers