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Support Portal Availability Issues

Opened on November 18th, 2025 10:29 pm SGT, last updated November 18th, 2025 11:42 pm SGT

Resolved
Latest Update

Posted November 18th, 2025 11:42 pm SGT

Monitoring
Latest Update

Posted November 18th, 2025 10:46 pm SGT

Investigating

One of our partners is currently experiencing an intermittent major outage affecting the Account Manager, Chat Support System and some internal tools. We apologize for any inconvenience this may cause and will provide updates as soon as they become available

Posted November 18th, 2025 10:29 pm SGT

Affected Services

  • Voice/Chat Operations
  • Account Manager
  • Billing and Payments